Steve Jobs at Apple's 1997 WWDC: Customer Experience First
superapple4ever · Talk · 1 h 11 min · 2011 · YouTube title: Apple's World Wide Developers Conference 1997 with Steve Jobs
Why it's here
Held up as a masterclass in handling a crisis and a hostile Q&A, and quoted for starting from customer experience.
What it covers
Steve Jobs at Apple's 1997 WWDC, shortly after his return, taking developer questions and describing Apple's direction. He discusses the Newton and says to start from the customer experience and work back to technology.