Paul Buchheit on Listening to Users at Startup School

HN commenters cite it for its memorable lines on advice, limited experience and early user focus, and rewatch it as a reminder not to be prescriptive.

Paul Buchheit, creator of Gmail and founder of FriendFeed, speaks at Startup School 08 about listening to users. He covers feedback, features, aiming for 100 happy users, and treating "that's impossible" as a statement of limited experience.